How to Use Your eCheck Payments the Smart Way

How to Use Your eCheck Payments the Smart Way

For a business to survive and keep moving forward, it needs to adapt and change with the times. These days, it is eCheck payments that are quickly becoming the way of the future. If your business is not on board yet with this method of payment, now is the time to do it.

To get the most out of your eCheck payments experience, you need to use it the smart way. In doing so, your business will make every transaction as smooth and as hassle-free as possible for your customer and your business.

Here are several ways you can make the most out of your eCheck payment experience:

Go for Providers That Offer 24/7 Customer Support

You will need to rely on eCheck payment providers to utilize their service. An eCheck payment provider that offers easy access to customer support, preferably 24/7, is the ideal provider that you should target. This way, if you run into any problems along the way, you can quickly and easily get the help and support you need whenever you need it. As a service provider for your customers, you need to be able to quickly and easily resolve any payment problems that you might encounter on your website. Every delay could result in customers losing the longer it continues. Go for service providers that have a team of customer service professionals ready to assist you no matter what time of day it is. Payment Cloud, for example, is a service provider that offers 1-800 support for their customers available on their website

Never Skimp On Security

Where online transactions are concerned, security should be your business’s number one priority. The risk that you run into with online financial transactions is the risk of getting hacked. That is why it is absolutely necessary for your business to go for the strongest encryption protocol that you can get your hands on. A customer’s sensitive information should always remain protected. An eCheck service provider that doesn’t offer SSL encryption, for example, is a big no-no.

Understanding What ACH Reject Codes Are

eCheck payments run on the Automated Clearing House (ACH) network. Like every other network, there are possible reasons why transactions may fail. One example of why you may get a reject code is if your customer has insufficient funds in their account. Another potential reason for an ACH rejection code is that your customer may have changed their banking information, especially where recurring payments are concerned. If your business understands the ACH rejection codes, what they are, and why they happen, it can help minimize any future rejections or failures. Some ACH rejection codes will trigger a Notification of Change (NOC). Familiarizing yourself with some of the common rejection codes will help you navigate the situation should you experience one.

eCheck payments can be a hassle-free process for all parties involved. Just like online bank transactions, it’s all a matter of getting used to how things are done.

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